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FAQ'S

PAYMENT OPTIONS

We accept payment via EFT, credit/debit card (Visa & Mastercard) or through our PAYFAST portal.

RETURN & REFUND POLICY

We regret, no cash refunds will be processed. Refunds will however be granted in the form of a store credit.

Exchanges are welcome and will only be allowed within 7 days from delivery date.

Returns need to be requested via email to info@thisismeapparel.co.za.

We will only accept original, unworn, unused This Is Me items free of odours, defects, stains or any signs that the item has been worn, used or altered in anyway.

Return courier costs are for the customer’s expense. Customers are to arrange their own courier collection and delivery to our HQ ~ 17 Horton Street, Port Elizabeth, etc

Exchanges and credits will only be processed once the original item has been received and checked for defects.

We accept no liability for returned items lost or damaged in transit.
Please check all size measurements, images and descriptions before purchasing an item.

Defective Merchandise
All This Is Me merchandise is personally checked for quality before being couriered. In the unlikely event of a defective garment, please send an email, with an appropriate photograph attached, to info@thisismeapparel.co.za as soon as the item is unpacked. Collection and return courier costs will be covered by us.

Customer Queries and Complaints
Our goal is to have many happy customers thanks to our high quality items. Should you however not be completely satisfied with your order please contact us via email – info@thisismeapparel.co.za

TRACK YOUR ORDER

Once your order is complete, you will receive an email containing your tracking number. You can click on the link below to track your order on The Courier Guy’s website:

https://portal.thecourierguy.co.za/track